Refund, Cancellation & Fulfillment Policy

This policy is the public baseline for payments, refunds, cancellations, rescheduling, delivery, pickup, returns, and fulfillment. A written quotation may add event-specific details or different terms only when the change is clearly disclosed and approved before payment. After payment, a change requires mutual written agreement or must be required by law.

The cancellation schedule is measured from the scheduled fulfillment date in the approved quotation. That means the delivery, setup, or customer-pickup date, as applicable. Calendar days include weekends and holidays.

Submitting an inquiry does not create an order or require payment. We first send a written quotation showing the approved scope, total price in USD, payment deadline, and fulfillment details.

Unless the quotation states otherwise, the full approved amount must be paid through the Stripe-hosted payment page by the stated deadline and before sourcing, design work, delivery, setup, pickup, or release of the florals. An order is confirmed after the quotation is approved and payment is received.

Send cancellation notice to hello@belleoftheballbouquets.com. A cancellation becomes effective when we receive the written notice. Unless the approved quotation clearly states a different schedule before payment, the refund is calculated as a percentage of the total amount paid for the cancelled order:

• 30 or more calendar days before the scheduled fulfillment date: 75% refund; 25% is non-refundable for allocated availability, consultation, planning, and early design work.
• 15 to 29 calendar days before the scheduled fulfillment date: 50% refund; the remaining 50% is non-refundable for allocated labor, planning, sourcing, and committed costs.
• 8 to 14 calendar days before the scheduled fulfillment date: 25% refund; the remaining 75% is non-refundable because labor, flowers, supplies, rentals, and logistics are ordinarily committed.
• 7 or fewer calendar days before the scheduled fulfillment date, on that date, or after fulfillment: no cancellation refund.

An approved refund is returned to the original payment method. We submit it to Stripe within five business days after confirming the refund amount. Your bank or card issuer may take an additional five to ten business days to post the credit.

A refund does not include a separate cancellation fee; the retained portion is the non-refundable percentage stated in the cancellation schedule. If applicable law requires a different result, the law controls.

Send a rescheduling request to hello@belleoftheballbouquets.com. A request received at least 30 calendar days before the scheduled fulfillment date may be transferred once to a new date within 12 months, subject to our written confirmation of availability.

If we are unavailable for the requested new date, the request is treated as a cancellation effective on the date we received it. Requests made fewer than 30 days before fulfillment are handled under the cancellation schedule unless we agree otherwise in writing. Any changed flowers, quantities, delivery, setup, or pricing are itemized and approved before an additional payment is collected.

If Belle Bouquets cancels because we cannot fulfill a confirmed order for a reason within our reasonable control, we will refund 100% of the amount paid for the cancelled and unfulfilled portion. We submit the approved refund to Stripe within five business days after notifying you.

For severe weather, venue closure, road closure, government action, or another event outside either party's reasonable control, we will first offer a practical substitution, revised delivery plan, or rescheduling option. If no reasonable option is accepted or possible, we will refund the unfulfilled portion less documented, nonrecoverable third-party costs already committed specifically to the order, as permitted by law.

Belle Bouquets provides local hand delivery and setup for accepted orders in St. Louis County, Missouri. We do not ship floral orders by mail, parcel service, or common carrier. Destinations outside St. Louis County may be accepted case by case only when the quotation identifies the destination and travel terms.

The scheduled fulfillment date and delivery or setup window are stated in the written quotation before payment. You must provide the correct address, recipient or venue contact, access window, parking/loading information, and venue rules. Fulfillment is complete when the florals are transferred to you or your authorized venue contact, or when the quoted setup is completed.

Customer pickup is available only by appointment when the approved quotation states the pickup location, scheduled date, and time window. If the quotation does not offer pickup, the order must use its quoted delivery or setup method.

Please inspect the florals at transfer and transport them upright, shaded, cool, and watered as instructed. After pickup, damage caused by transportation, heat, freezing, spills, breakage, lack of water, or mishandling is not a product defect.

All required taxes and delivery, setup, travel, parking, venue-access, rental, teardown, rush, waiting, redelivery, pickup, and add-on charges are itemized in USD in the written quotation before approval and payment. A required fulfillment charge not listed in the approved quotation will not be added later.

If inaccurate information, unavailable access, an absent recipient, or a customer-requested change prevents fulfillment as quoted, we will contact the named recipient or venue contact and explain the available option. Any additional charge requires written notice and approval before collection; if no workable option is approved, the affected order is handled under the cancellation schedule.

Report visible damage, a missing item, or an incorrect item to hello@belleoftheballbouquets.com or +1 (636) 324-1107 within four hours after delivery or pickup and before the event ends, whichever comes first. Include the customer name, scheduled fulfillment date, affected item, a description, and clear photos showing the condition at transfer or discovery.

Keep the affected florals and packaging available for review when practical. We aim to acknowledge the report within one business day and provide a proposed resolution within three business days after receiving the needed evidence. When event timing permits, the first remedy may be correction or replacement; otherwise, an accepted defect is eligible for a proportional refund of the affected quoted line item, submitted within five business days.

Natural variation in color, size, shape, or stem position, and a disclosed substitution of comparable style, color family, value, and quality, is not by itself a defect. Damage after transfer caused by heat, freezing, transportation, lack of water, venue handling, guests, or another third party is not eligible for a defect refund.

Custom and perishable floral products cannot be returned or exchanged after delivery, setup, pickup, or transfer because they cannot be restocked. The event-day issue process above still applies to damaged, missing, or incorrect florals.

Reusable rental items, if any, follow the return location, deadline, condition, and replacement-charge terms itemized in the quotation before payment.

Contact hello@belleoftheballbouquets.com or +1 (636) 324-1107 within seven calendar days after noticing a billing concern. Include the customer name, scheduled fulfillment date, charge date and amount, and a description of the issue.

We aim to acknowledge a billing concern within two business days and provide a substantive response within five business days after receiving the information needed to investigate. Contacting us does not waive a right available under applicable law or card-network rules.

We do not knowingly accept orders that would require us to violate applicable law, venue rules, safety requirements, or trade restrictions.

Nothing in this policy limits a non-waivable consumer right or remedy.

To discuss a cancellation, refund, delivery, pickup, return, or fulfillment question, contact hello@belleoftheballbouquets.com, call +1 (636) 324-1107, or write to 10227 Whitlock Dr, Overland, MO 63114, USA.